Shipping Policy
Shipping Information
We do not ship to P.O. boxes or APO/FPO addresses.
Currently, we only ship within the United States.
Shipping Methods: We use FedEx, UPS, and USPS to deliver the product.
Handling time: 1-2 days (Monday – Friday)
Transit time: 2-7 days (Monday – Friday)
Shipping time & rates:
| Rate Name | Condition | Price |
|---|---|---|
| FedEx Home Delivery® | 2 to 7 business days |
$20.00 USD
|
| UPS® Ground | 2 to 7 business days |
$15.00 USD
|
| USPS Ground Advantage | 2 to 7 business days |
$10.00 USD
|
| USPS Priority Mail | 2 to 7 business days |
$12.00 USD
|
Shipping Status:
Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.
In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes:
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
For a change of delivery address requests, we can change the address at any time before the order has been dispatched. Please contact us within 24 hours of placing your order at store@extranosacademy.com
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at store@extranosacademy.com
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into (Company Name).com "My Account". Click on “My Order “ to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Taxes
We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.
For further inquiries:
Contact us for more information please visit us at:
Phone: +1 (314) 467-0508
Email: store@extranosacademy.com